Terms & Conditions

Effective Date: 5 October 2024
Website: wilmariscakesbakes.com
Business Name: Wilmari’s Cakes and Bakes
Email: wilmari.cakes@gmail.com
Address: 27 El Dorado Crescent, Brackenfell, South Africa

Welcome to wilmariscakesbakes.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the services we provide. By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully before using our services.

If you do not agree to these Terms, you should refrain from using the Website.

1. Definitions

  • “We,” “Us,” “Our” refers to Wilmari’s Cakes and Bakes, the operator of this Website.
  • “You,” “User” refers to any person who accesses or uses our Website or services.
  • “Services” refers to the products (cakes, cookies, decorating services) offered for sale on this Website.
  • “Order” refers to any purchase made by a User for cakes, cookies, or decorating services.

2. Eligibility

By using our Website and services, you confirm that:

  • You are at least 18 years old, or you have the consent of a legal guardian to use the Website.
  • You are capable of forming legally binding contracts under applicable law.
  • All personal information you provide is accurate, up-to-date, and truthful.

3. Products and Services

Wilmari’s Cakes and Bakes offers cakes, cookies, and cookie decorating services for purchase. All product descriptions, prices, and availability are subject to change without notice. We aim to ensure that product descriptions and images are accurate, but we do not guarantee that the information provided is error-free, complete, or current.

We reserve the right to:

  • Modify or discontinue any product or service without prior notice.
  • Refuse to accept any order for any reason.

4. Placing Orders

4.1. Order Process

To place an order, you must:

  • Select the desired products or services.
  • Provide accurate billing and shipping details.
  • Review your order for accuracy before finalizing the purchase.

Once your order is placed, you will receive an email confirmation. Please note that this confirmation does not guarantee that your order has been accepted. We reserve the right to reject any order for reasons such as insufficient stock, pricing errors, or other unforeseen circumstances.

4.2. Pricing

All prices are listed in South African Rand (ZAR) and include VAT, unless otherwise specified. We reserve the right to change prices at any time without notice. However, the price displayed at the time of purchase will be the price you are charged.

4.3. Payment

Payment for orders must be made in full at the time of ordering. We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Other payment gateways specified on the Website

All payment transactions are processed securely, and your payment details will not be stored by us.

Deposit Payment Terms:

To confirm and accept your order, a non-refundable deposit of 50% of the total order value is required. This deposit must be paid within 7 days of placing the order. Failure to make the deposit payment within this timeframe may result in the cancellation of your order. The remaining balance is due upon collection or delivery of the products.

4.4. Order Cancellations

You may cancel an order within 24 hours of placing it by contacting us at wilmari.cakes@gmail.com. If your order has already been processed or shipped, we will not be able to cancel it. Please note that cancellations may be subject to a 15% fee, depending on the circumstances.

5. Delivery and Shipping

We provide delivery services for all orders within designated geographic locations in South Africa. Delivery times and costs will vary based on your location and the size of your order. We will make every effort to ensure timely delivery but are not responsible for delays due to unforeseen circumstances.

If you wish to pick up your order in person, please arrange this with us at the time of placing your order. Pickup is available at 27 El Dorado Crescent, Brackenfell.

5.1. Delivery Terms

  • Delivery fees will be specified at the time of order checkout.
  • We aim to deliver your order by the agreed-upon delivery date, but we are not liable for delays caused by external factors (e.g., traffic, weather).
  • You must provide accurate delivery information. If a delivery cannot be completed due to incorrect information, additional delivery fees may apply.

6. Returns and Refunds

6.1. Returns

Due to the perishable nature of our products, returns are not accepted once the product has been delivered or picked up. Please inspect your order upon delivery, and contact us immediately at wilmari.cakes@gmail.com if there are any issues with your order.

6.2. Refunds

Refunds will only be issued under the following conditions:

  • The product was damaged during delivery.
  • The product does not match the order (e.g., incorrect item or design).
  • Cancellations made within the specified time (24 hours) are eligible for refunds, less a 15% cancellation fee.

Refunds will be processed via the original payment method within 7 business days of approval.

7. Custom Orders

We offer customizable cakes, cookies, and decorating services for events such as weddings, birthdays, and corporate events. Custom orders must be placed at least 2 weeks in advance. A deposit of 50% is required at the time of ordering. The remaining balance must be paid before delivery or pickup.

For large events or orders, please contact us directly at wilmari.cakes@gmail.com to discuss your specific requirements.

8. Intellectual Property

All content on the Website, including but not limited to text, images, logos, designs, and graphics, is the intellectual property of Wilmari’s Cakes and Bakes and is protected by copyright laws. You may not reproduce, distribute, or otherwise use any of our intellectual property without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Wilmari’s Cakes and Bakes will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or products and services, including but not limited to:

  • Loss of profits or revenue.
  • Loss of data.
  • Personal injury or property damage resulting from the use of our products.

Our total liability to you for any claims arising from the use of our Website or services will not exceed the amount paid by you for the specific product or service in question.

10. Privacy Policy

Your use of our Website is also governed by our Privacy Policy. Please review the Privacy Policy for details on how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the Website following such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: